Appointment requests captured
Calls are answered and the appointment details your team needs are collected.
Solentiq by SalesHospitality
Your team is with a patient. The phone still needs an answer.
Solentiq answers after-hours and overflow calls, provides approved office information, and captures appointment requests so your team has a clear next step.
A prerecorded Solentiq product demonstration.
This example shows how an office caller receives a next step. Appointment requests are not confirmed bookings unless the separately approved Open Dental Direct configuration is in use.
One call. Three useful outcomes.
A useful recap sent
Your team receives a clear recap so the next step stays visible.
Urgent situations routed
Practice-approved instructions help reach the right people when needed.
Routine dental calls with a defined next action.
Every response follows information, scheduling rules, and escalation instructions approved by the dental office.
New-patient inquiries
Welcomes the caller, identifies the requested service, and collects the details the office needs.
Appointment support
Captures preferred dates and times or books an eligible appointment through Open Dental.
Office information
Answers approved questions about hours, location, directions, services, and general office policies.
Patient messages
Organizes nonclinical messages and sends the practice a useful recap for follow-up.
Urgent routing
Follows the office’s approved instructions when the caller describes pain, swelling, trauma, or another urgent concern.
Call recap
Emails the caller’s request and next step to the dental team so staff can act from their normal workflow.
Choose how appointments move forward.
Start without a software connection or add direct scheduling through Open Dental. The coverage plan and appointment version are selected separately.
Appointment Request
Solentiq gathers the caller’s contact information, service needed, and preferred appointment times, then sends the office a recap.
- The office confirms the appointment in its existing system.
- No separate calendar is required.
- The caller is told the request was sent—not that the appointment is confirmed.
Open Dental Direct
Solentiq checks approved availability and books eligible appointments using the practice’s written scheduling rules.
- Designed for actual appointment confirmation during the call.
- Booking scope can be limited by provider, service, location, or appointment type.
- The office keeps control of schedules, rules, and exceptions.
Built around the way your office already works.
SalesHospitality configures Solentiq from the information your practice approves, tests the call experience with your team, and confirms the routing path before activation.
Review your phone setup- 01
Build the office guide
Share hours, locations, services, policies, FAQs, transfer numbers, and escalation contacts.
- 02
Choose the call experience
Select coverage hours, voice preferences, languages, appointment handling, and notification rules.
- 03
Test realistic calls
Review sample conversations and approve the answers, scheduling boundaries, and handoffs.
- 04
Route and activate
Forward calls based on your selected schedule or conditions and begin with a monitored launch.
Start with the coverage your practice needs.
Each plan includes a monthly minute allowance. Choose Appointment Request or Open Dental Direct.
Coverage planIncluded usageAppointment RequestOpen Dental Direct
Solentiq Basic
300 minutes$399per month$549per monthSolentiq Overflow
750 minutes$599per month$749per monthSolentiq Full Coverage
2,500 minutes$1,199per month$1,349per monthOne-time setup$499 for Appointment Request · $799 for Open Dental Direct
Additional usageAdditional 250-minute blocks are $75. Usage notices help the practice manage its plan.
Helpful phone coverage—not clinical care.
- Solentiq does not diagnose conditions or recommend treatment.
- Emergency and urgent-call language follows instructions approved by the dental office.
- The practice remains responsible for clinical decisions, patient care, and schedule accuracy.
- Live service involving protected health information begins only after required privacy, vendor, and technical agreements are in place.
- Service availability depends on the underlying voice, telephone, internet, and software providers.
Give every caller a useful next step.
Tell us when calls are being missed, how your phone system routes today, and whether your practice wants appointment requests or direct Open Dental booking.