SalesHospitality Insights
Ideas for better conversations, clearer workflows, and stronger hotel operations—from AI phone support to the work behind the service.
The archive keeps its hospitality perspective, with useful ideas for the work around it.
The knowledge network
Decide where AI belongs, what stays human-led, and which manual workflows are worth improving.
Explore Hospitality AI & Workflow ↗Keep incoming opportunities moving, develop local accounts, and preserve a useful sales record through staffing changes.
Explore Hotel Sales & Revenue Continuity ↗Handoffs, hotel standards, service follow-through, and daily operating work.
Explore Operations & Standards ↗Understand booking choices, distribution, and the signals behind local hotel demand.
Explore Direct Booking, Distribution & Demand ↗Practical learning for hotel leaders, supervisors, and growing teams.
Explore Leadership, Workforce & Capability ↗Hotel economics, operating models, portfolio decisions, and ownership priorities.
Explore Ownership, Strategy & Hotel Economics ↗Featured insight
Companies are looking at how work gets done, where time is wasted, where teams repeat the same tasks, and where technology can reduce cost without reducing quality.
Search practical writing on conversations, workflows, hotel sales, operations, ownership, leadership, and technology.
A front desk agent may need to understand room status, guest recovery, payment policies, accessibility, group arrivals, and service standards before the end of one shift.
For years, every company had an IT person—the person leadership called when a system stopped working, a new platform was being considered, or a vendor made a convincing promise that nobody inside the organization felt fu...
Some employees are lucky enough to join a property with strong department leaders, structured onboarding, and experienced people who take the time to teach them.
Hotels are still producing revenue. Guests are still traveling, and room rates remain well above where they were before the pandemic.
A major event can fill stadiums, dominate headlines, and still not deliver hotel demand exactly the way the market expected.
Companies are looking at how work gets done, where time is wasted, where teams repeat the same tasks, and where technology can reduce cost without reducing quality.
Most hotels are not losing because of competition. They’re losing because they’re not capturing what’s already in front of them.
Every single day, at the front desk, guests share information that should matter to the business.
For hotel Directors of Sales (DOS) and sales teams , the battle for direct business is getting tougher. Online Travel Agencies (OTAs) were once seen as helpful partners in filling rooms, but the reality is much different...
For hotel Directors of Sales (DOS) and sales teams , rate integrity and brand control are essential to driving direct bookings and maximizing revenue. But Online Travel Agencies (OTAs) have made this increasingly difficu...
For hotel sales teams, OTAs (Online Travel Agencies) often feel like a necessary evil. They promise increased visibility, occupancy boosts, and a steady flow of travelers, but at what cost? The reality is that OTAs quiet...
For independent hotels, Online Travel Agencies (OTAs) can feel like both a blessing and a curse. On one hand, they offer exposure and bookings, but on the other, they take high commissions, limit pricing flexibility, and...