Rooms tonight
Captures the stay request and can text the hotel’s direct booking link.
Night Desk by SalesHospitality
The desk is closed. The call still matters.
Night Desk answers after-hours hotel calls using your approved information, captures room inquiries, and follows your instructions when a caller needs a person.
Listen to the experience
Watch Night Desk in action.
Watch the prerecorded Night Desk product demonstration. It shows one example call and the next step for hotel staff.
Prerecorded demonstration—not a live calling or reservation line.
Watch on YouTubeWhat Night Desk handles
The calls that keep coming when the desk is closed.
Each call follows property-specific information and escalation instructions. Night Desk does not improvise hotel policies or make commitments outside the approved process.
Late arrival
Shares the hotel’s approved arrival process after the caller completes the hotel’s verification steps.
Hotel questions
Answers from approved information about Wi-Fi, breakfast, parking, checkout, and other property details.
Lockout or maintenance
Collects the facts and contacts the on-call person when the situation requires hotel staff.
Requests for staff
Routes the call or takes a message according to the hotel’s handoff instructions.
Morning follow-up
Organizes room inquiries, guest requests, and unresolved concerns into a morning recap.
Your hotel. Your answers.
A night line built around the property.
SalesHospitality configures the call experience from information your hotel approves, then helps keep that information current as hours, policies, and contacts change.
- Natural voice conversations and multilingual assistance
- Answers based on hotel-approved information and policies
- Room inquiry capture and direct booking-link follow-up
- SMS or email notifications for selected situations
- On-call handoffs based on the hotel’s instructions
- Call recordings, transcripts, summaries, and a morning recap
- Ongoing help keeping hotel information current
Keep the right people informed
Answer what can be answered. Escalate what cannot.
The hotel chooses which situations generate a message, which reach an on-call person, and which should wait for the morning team.
Capture
Record the caller, request, and relevant details.
Notify
Send an SMS or email for selected call types.
Connect
Transfer to the hotel’s on-call contact when required.
Recap
Give the morning team a useful record of the night.
Standard handoff uses direct transfer. A warm conference transfer requires additional telephony scope and compatibility review.
We handle setup
No PMS connection required.
Night Desk can begin with approved hotel information and a compatible call-routing path. Your team remains responsible for reservations, access, payments, and on-property action.
Review Your Phone Setup- 01
Build the hotel guide
Share approved property information, coverage hours, policies, and on-call contacts.
- 02
Choose the night experience
Select the voice, languages, call situations, notifications, and escalation rules.
- 03
Review sample calls
SalesHospitality configures and tests the experience with your team before calls are routed.
- 04
Route after-hours calls
Forward the hotel’s number or use a Night Desk number, subject to phone-system compatibility.
A clearer morning
Start with the night already organized.
The recap can surface room inquiries, guest requests, messages for staff, escalations, and open concerns so the morning team knows what needs follow-up.
Straightforward hotel pricing
Night Desk
After-hours coverage for one hotel, configured around the property’s approved information and call process.
$499per month, per hotel
$599 one-time setup
No minute cap. No additional minute charges.
Talk About Night DeskNight Desk by SalesHospitality
Be available after hours without keeping the desk open.
Tell us when your front desk closes, how calls reach the hotel today, and who should be contacted when a guest needs a person.