Your hotel
Wi-Fi, breakfast, parking, fitness, laundry, outlet hours, and other approved property information.
The Concierge Line by SalesHospitality
Hotel knowledge. Local guidance. One phone call.
Give guests a dedicated phone line for hotel information, neighborhood recommendations, and directions—using information your hotel approves.
Guest questions go to The Concierge Line.
Hotel operations stay with the hotel.
Provided and configured by SalesHospitality. Powered by Grok Voice.
What it handles
Hotel questions. Local knowledge. One phone call.
Guests can speak naturally in supported languages, including language changes during a call. Live look-up helps with current local questions; time-sensitive details should be confirmed with the destination when appropriate.
Your neighborhood
Restaurants, late-night options, shopping, attractions, landmarks, events, stadiums, hospitals, and other places relevant to your guests.
Getting there
Directions, distance, walking versus driving guidance, transportation options, and questions about what is open nearby.
Reservations, rates, payments, check-in, keys, complaints, maintenance, and emergencies remain with the hotel or the appropriate personnel.
Set up around your hotel
Your hotel. Your recommendations.
Your hotel chooses the property information, local recommendations, guest priorities, and service boundaries. SalesHospitality trains, configures, tests, and implements the line around those instructions.
Guests can use a dedicated number or an approved in-room phone, phone-menu, published-number, or QR-linked calling option. The hotel supplies information changes, and SalesHospitality applies those updates to the approved configuration.
- 01
Share your hotel knowledge.
Complete the onboarding workbook with property facts, restaurants, attractions, events, preferred recommendations, and restrictions.
- 02
Choose how calls should work.
Select the guest access path, who receives transferred calls, any time-of-day contacts, and what happens when nobody answers.
- 03
Test and activate.
SalesHospitality configures the experience, tests guest questions and handoffs with your hotel, and activates the approved call path.
Hotel-specific setup Supported multilingual service Approved property and local knowledge Hotel-defined routing Available usage reporting Hotel-supplied information updates
Price and next step
Give guests a concierge line without adding another shift.
$599per property, per month
One-time implementation quoted separately.
No minute cap. No per-minute hotel charge.
Service Details
- Designed for 24-hour access, subject to carrier and technology availability.
- The hotel approves the knowledge, recommendations, and call flow, and supplies changes when information changes.
- Supported language and routing capabilities are confirmed in setup.
- The line does not quote room rates or availability, create reservations, accept payment-card information, check guests in, issue keys, or provide physical access.
- Hotel personnel handle complaints, billing disputes, maintenance, and service recovery.
- The line is not an emergency service and does not provide medical advice.
- SalesHospitality provides configuration, implementation, and hotel support; Grok Voice and related providers supply the underlying voice technology.
- Separately billed provider features are not activated without hotel approval.